Frequently
Asked
Questions
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We understand that the cost of therapy can be a barrier. However, many people don’t know they have mental health coverage under their benefits policy. There are also many funder programs that provide benefits for those without coverage.
As a first step, check your policy to see if services from a Registered Social Worker are covered. Other titles related to these credentials include therapist, counsellor, mental health professional, and health care provider.
Please email admin@gtafamilytherapy.com to discuss options for you and to find a solution, or book a free consultation to speak directly with a Registered Social Worker HERE.
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Accepted payment methods
ACH Bank transfer
Cash
Mastercard
Visa
e-Transfer
We offer direct billing for most insurers. If you don’t see your insurer here, email admin@gtafamilytherapy.com to inquire.
Canada Life
Green Shield Canada
Manulife
SunLife
TELUS Health
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No. The fees you see on our service pages are the exact amount charged for sessions, no taxes.
“In accordance with section 7.2 of Part II| of Schedule V to the Excise Tax Act, a supply of a service rendered in the practice of the profession of social work is exempt from GST/HST where: the service is rendered to an individual within a professional-client relationship between the social worker and the individual; and the service is provided for the prevention, assessment or remediation of a physical, emotional, behavioural, or mental disorder or disability of that individual or to assist that individual in coping with such a disorder or disability. The exemption applies not only to services rendered to the individual who is afflicted with a physical, emotional, behavioural or mental disorder or disability, but also to any other individual who is related to or a caregiver of, the individual afflicted with the disorder or disability."
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If you are struggling to know when the right time is to try therapy, you are not alone. Everyone has unique needs, so if you’re feeling overwhelmed and don’t know when to take the first step, we offer complimentary consultations to help you feel confident about your decision.
Email admin@gtafamilytherapy.com for more information or book directly on our online booking page HERE.
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Yes it is!
As regulated health professionals through the Ontario College of Social Workers and Social Service Workers, we adhere to the Personal Health Information Protection Act, 2004. Your privacy is our priority and we are committed to following the guidelines in this act.
See our Privacy Policy for more information.
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Expect a kind face, a listening ear, and compassion. In your first session we will explain our policies and help you work through the appropriate intake forms.
Next, you will discuss your areas of need, whether personal or for your family. Your therapist will listen and ask questions to understand your strengths and areas of growth.
From this point, we tailor our service plan to your unique needs, so that you don’t get stuck with a one-size-fits-all approach.
We offer sessions in-person, virtually or by phone. We want you to connect with us in the way that you are most comfortable with.
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Finding a therapist to walk with you in your most vulnerable moments can be intimidating. Our Registered Social Workers are more than just experienced, they are known for compassion and are attentive to your unique needs.
We offer in-person, virtual or phone sessions. If you ever decide to switch session type, we are flexible and look forward to being helpful.
Our complimentary consultations also give you an opportunity to meet with a therapist before you commit to a session. You can ask important questions and test if it will be a good fit. Email admin@gtafamilytherapy.com for more information or book directly on our online booking page HERE.
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Therapy is very personal, and every client will have a different timeline based on their goals.
Some clients have more intensive seasons where they come in for weekly sessions. This might be followed by a season where they come back periodically when they need extra support.
For clients accessing specialized services for a specific time period, such as during family court hearings, support might fall within a smaller service window.
Our work together is a collaborative process, and while we will use our skills and experience to support your goals, we cannot promise or guarantee a particular outcome or timeline. Your progress will depend on a variety of personal and situational factors.

